Why was my photo or video request declined?

Sometimes an Ask Photo or Ask Video request cannot be generated. 

This may happen when the prompt falls outside HMU's safety rules or when the generation itself does not complete successfully.

Why can a request be declined?

Photo and video prompts are checked before generation. 

A request may be declined if it asks for content that is not allowed under our Community Guidelines and Acceptable Use Policy.

• Minors or minor-coded characters in sexual or sexualized situations.
   
• A real, identifiable person — including a celebrity, public figure, partner, ex-partner, friend, or anyone else.
   
• Non-consensual sexual violence or other prohibited sexual content.
   
• Self-harm, suicide methods, serious threats, or other dangerous or illegal activity.
   
• Harassment, hate, doxxing, blackmail, impersonation, or similar harmful use.
   
• Attempts to bypass HMU's safety controls, including jailbreak instructions, coded wording, or other workarounds.

What if it was only roleplay or fiction?

Adult fantasy and roleplay are part of HMU, but the same safety boundaries still apply. 
Calling a request fictional, hypothetical, a joke, or part of a roleplay does not make restricted content acceptable.

Does a declined request mean I broke the rules?

Not necessarily. A single request may simply be refused because the system cannot safely generate it. 
Automated safety checks may also interpret context imperfectly.

However, repeated attempts to generate prohibited content or deliberately bypass safety controls may result in warnings, restrictions, suspension, or account closure under our policies

Can I rewrite the prompt and try again?

Yes — if you want to request a different, allowed scene. 
Keep your prompt clear and describe the setting, outfit, mood, pose, or other details you would like to see.

If you believe your request was declined by mistake, please contact Customer Support.