If you no longer want to use HMU, you can ask Customer Support to delete your account.
You can contact Customer Support by clicking the 'Help' button at the bottom of the website.
How to request deletion
Contact Customer Support from the email linked to your HMU account and let us know that you would like the account deleted.
What happens to my data?
Your profile, conversations, and generated media are removed from the live service as part of the deletion process.
Deleted content is cleared from backups within 30 days.
Some limited records may need to be kept for longer where required for legal, tax, fraud-prevention, safety, or dispute purposes.
For example, certain account and billing records may be retained after the account is closed.
If you have Premium
Account deletion and Premium cancellation are separate actions.
If you have an auto-renewing Premium subscription and want to stop future charges — cancel the subscription from the billing screen or tell Customer Support when you send your deletion request.
For more information about how data is deleted and retained, please see our Privacy Policy and Terms of Service.